At Pidit Ko Nyay (PKN Live), we are committed to upholding the highest standards of transparency, accuracy, and accountability in our journalism. In compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have established a clear mechanism for the redressal of grievances related to our content and operations.
1. Objective
This Grievance Redressal Policy ensures that any reader, viewer, or concerned party can raise a complaint regarding:
The accuracy, fairness, or impartiality of any published content.
Violation of privacy or personal rights.
Objectionable or misleading information.
Intellectual property infringement.
Any other issue related to our editorial or publishing practices.
2. Grievance Officer
As per Rule 11 of the IT Rules 2021, Pidit Ko Nyay (PKN Live) has appointed a Grievance Officer to address complaints in a timely and transparent manner.
Grievance Officer:
Name: (To be updated — e.g., Arnav Singh)
Designation: Grievance Officer
Email: publicgrivances@pknlive.com
Address:
13-14, First Floor, Ram Palace Building,
New Arya Nagar, Ghaziabad, Uttar Pradesh, India
3. How to File a Complaint
You may send your grievance through email or post, addressed to the Grievance Officer.
To ensure efficient processing, please include the following details:
Your full name, address, and contact information.
The title, URL, or screenshot of the content you are reporting.
A clear description of the issue or objection, specifying the reasons for your complaint.
Any supporting documents or evidence, if applicable.
A declaration of accuracy stating that all information provided is true to the best of your knowledge.
4. Response Timeline
The Grievance Officer shall acknowledge receipt of your complaint within 36 hours.
A final response or resolution will be provided within 15–30 days of receiving the complaint, depending on the complexity of the issue.
If required, the concerned article or content may be temporarily taken down for review pending verification.
5. Review & Escalation
If you are not satisfied with the resolution, you may escalate the matter to the self-regulatory body once we are formally registered under one (as per IT Rules 2021). Until then, all grievances will be handled internally in good faith and in accordance with legal and ethical standards.
6. Commitment to Transparency
All valid corrections, clarifications, or content removals made as a result of grievances will be publicly noted on our platform with date and reference for transparency.
7. Contact Information
For general feedback, corrections, or news tips, please contact us at:
📧 info@pknlive.com
🌐 www.pknlive.com
